Shipping Policy for SnapshotVemo

Effective Date: January 14, 2025

At SnapshotVemo, we strive to offer efficient and reliable shipping services for our valued customers. Our goal is to ensure that your orders are processed promptly and delivered to you safely. This Shipping Policy outlines the details of our shipping process, options, and procedures. By purchasing products from SnapshotVemo, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently offer shipping to all U.S. states. Unfortunately, we do not provide international shipping at this time. If you are located outside of the United States, please contact us for potential future shipping options.

2. Processing Time

  • Order Processing: Once we receive your order, it typically takes 1-3 business days to process and prepare it for shipment. This processing time may vary depending on product availability, order volume, and any special promotions or holidays.
  • Business Days: Our office is open Monday through Friday, excluding major U.S. holidays. Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Methods and Options

We offer several shipping options to meet your needs. Shipping costs are calculated during checkout based on your order’s weight, dimensions, and destination.

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Typically takes 2-3 business days for delivery.
  • Priority Shipping: Typically delivers in 1-2 business days.

Shipping times are estimates and are subject to potential delays due to factors outside of our control (such as weather conditions, delivery carrier issues, or other unexpected events).

4. Shipping Charges

  • Shipping Fees: Shipping charges are calculated at checkout based on the shipping method selected and the destination address. These charges are non-refundable, except in the case of damaged or incorrect items.
  • Free Shipping: From time to time, we may offer promotions for free shipping on certain products or order totals. Details will be outlined during checkout or in promotional offers.
  • Handling Fees: Handling fees are included in the shipping cost and cover the processing, packaging, and handling of your order.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package. If you have any questions regarding your shipment, please contact our customer support team at info@snapshotvemo.com or call us at 202-729-5672.

6. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to factors beyond our control, such as:

  • Weather conditions or natural disasters
  • Shipping carrier issues (i.e., delays in transit, lost packages)
  • High order volume during holidays or promotions
  • Customs or import-related delays (for international orders, when applicable)

If you experience any delays, please reach out to us, and we will work with the carrier to resolve the issue as quickly as possible.

7. Lost or Stolen Packages

  • Lost Packages: If your order is marked as delivered but you have not received it, please check with your local postal service or carrier to see if there were any delivery issues. If the package cannot be located, please contact our customer service team immediately. We will assist in tracking the package with the carrier or explore other solutions.
  • Stolen Packages: Unfortunately, SnapshotVemo is not responsible for stolen packages once they are delivered. We recommend that you track your package closely and consider using a secure location for delivery. You may also choose to request a signature confirmation upon delivery for added security.

8. Address Accuracy

It is your responsibility to ensure that the shipping address provided during checkout is correct. SnapshotVemo is not liable for delays or errors caused by incorrect address information. If you notice an error in your shipping address after placing your order, please contact us immediately, and we will do our best to update it before shipment.

9. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of receiving the item. We will assist you with returning the damaged product and either issuing a refund or sending a replacement product. For further details, refer to our Refund and Returns Policy.

10. Customer Support

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us. Our customer service team is available to assist you with:

  • Tracking issues
  • Shipping inquiries
  • Delivery delays
  • Any other concerns related to your order

You can reach us through:

  • Email: info@snapshotvemo.com
  • Phone: 202-729-5672
  • Address: 4165 Rhode Island Avenue, Silver Spring, Washington DC, United States

11. Changes to This Shipping Policy

SnapshotVemo reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.