Sales Policy for SnapshotVemo

Effective Date: January 14, 2025

At SnapshotVemo, we are committed to providing a smooth and secure shopping experience for all of our customers. This Sales Policy outlines the terms and conditions under which products are sold on our website and in our store. By making a purchase from SnapshotVemo, you agree to comply with and be bound by this policy.

1. Product Availability

  • Stock Availability: We strive to keep all products in stock. However, due to high demand or other factors, some items may be temporarily out of stock. If an item you order is unavailable, we will notify you as soon as possible and offer a solution, which may include a backorder, an alternative product, or a full refund.
  • Product Descriptions: We make every effort to provide accurate descriptions, images, and specifications for the products on our website. However, product details may change due to updates from manufacturers or other factors. We reserve the right to correct any errors in product descriptions or pricing at any time.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and include applicable taxes where required by law. Prices may change without notice. The price you see at checkout will be the price you pay.
  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods as offered at checkout
  • Payment Processing: Payment processing is handled securely by third-party payment processors. SnapshotVemo does not store your payment information. By providing payment details, you authorize SnapshotVemo to charge your chosen payment method for the full purchase price of your order, including shipping and taxes.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This is not an acceptance of your order, but rather an acknowledgment that we have received it. Your order will be processed and shipped once payment is authorized and verified.

3. Order Fulfillment and Shipping

  • Order Processing: Orders are typically processed and shipped within 1-3 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Options: We offer various shipping options based on your location. Shipping charges are calculated at checkout based on the weight, size, and destination of your order. Shipping times vary depending on the method chosen.
  • Shipping Restrictions: Currently, we only ship to the United States. We do not offer international shipping at this time.
  • Tracking: Once your order has shipped, you will receive a tracking number so you can monitor your package’s progress.

4. Sales Tax

Sales tax will be applied to orders shipped within applicable states as required by law. The tax rate is based on the shipping address and will be calculated during the checkout process. If you are tax-exempt, please contact us before making a purchase, and we will guide you through the process.

5. Order Cancellations

  • Cancellations Before Shipping: If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
  • Cancellations After Shipping: Once an order has been shipped, it cannot be canceled. If you no longer wish to receive the order, you must return the item according to our Refund and Returns Policy.

6. Sales Promotions and Discounts

  • Promotional Offers: We may offer sales, discounts, or special promotions from time to time. These promotions may have specific terms and conditions, such as expiration dates or limitations on which products are eligible for the discount.
  • Coupon Codes: If you have a valid coupon code, you can apply it during the checkout process. Coupons cannot be applied after an order has been placed. Only one coupon can be applied per order unless otherwise specified.

7. Warranty and Product Guarantee

  • Manufacturer’s Warranty: All products sold by SnapshotVemo come with the manufacturer’s standard warranty, which typically covers defects in materials or workmanship. Warranty details vary by product and brand. Please refer to the product’s manual or the manufacturer’s website for full warranty information.
  • Product Guarantee: If you receive a defective product, please refer to our Refund and Returns Policy for instructions on how to return or exchange it.

8. Returns, Refunds, and Exchanges

  • Returns: If you are not satisfied with your purchase, you may return the item within 30 days from the date of delivery, as long as the product is in new, unused, and resellable condition. Refer to our Refund and Returns Policy for further instructions.
  • Refunds: After we receive your returned product and inspect its condition, we will process your refund. Refunds are issued to the original payment method used for the purchase. Please allow up to 5-7 business days for your refund to appear in your account.
  • Exchanges: If you wish to exchange a product, please return the item and place a new order for the desired product. If the product is defective, please contact us, and we will arrange for an exchange or a full refund.

9. Customer Support

If you have any questions or concerns about your order or our sales policy, our customer support team is here to help. You can reach us at:

  • Email: info@snapshotvemo.com
  • Phone: 202-729-5672
  • Address: 4165 Rhode Island Avenue, Silver Spring, Washington DC, United States

10. Limitation of Liability

To the fullest extent permitted by law, SnapshotVemo shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products, including any loss of data, profits, or business opportunities, even if we have been advised of the possibility of such damages.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy regularly to stay informed about our terms and conditions.